FREQUENTLY ASKED QUESTIONS

If you need an answer to your question - find answers to the most frequently asked questions in the boxes further down the page. If you can't find the answer here, you are also welcome to contact us by email or phone. We are ready to help you!

GENERAL

We have the answers to your questions right here

HOW TO FILE A COMPLAINT?
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HOW DO I UNSUBSCRIBE FROM NEWSLETTERS AND SMS?
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DO YOU HAVE A SIZE GUIDE?
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RETURNS

We have the answers to your questions right here

HOW TO RETURN?
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HOW LONG IS MY RETURN PERIOD?
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WHAT DOES A RETURN COST?
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CAN I EXCHANGE TO ANOTHER SIZE?
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CAN I EXCHANGE FOR ANOTHER COLOR?
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CAN I EXCHANGE/RETURN MY ITEMS IN YOUR PHYSICAL STORE?
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WHEN WILL I RECEIVE MY REFUND?
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CAN I RETURN TWO DIFFERENT ORDERS IN THE SAME PACKAGE?
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WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT OR DEFECTIVE ITEM?
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CAN I CREATE MULTIPLE RETURNS ON THE SAME ORDER?
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PAYMENT

We have the answers to your questions right here

HOW DO I USE A GIFT VOUCHER?
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WHEN WILL I RECEIVE MY REFUND?
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WHEN WILL YOU WITHDRAW MY PAYMENT?
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DELIVERY

We have the answers to your questions right here

CAN I TRACK MY PACKAGE?
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CAN I CHANGE MY ADDRESS BEFORE THE PACKAGE IS SENT?
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THE DELIVERY COMPANY WAS UNABLE TO HELP ME
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Find more information here:

RETURN

Find everything about returns

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DELIVERY

Find everything about delivery

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PAYMENT

Find everything about payment

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CONTACT

Don't hesitate to contact us

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STILL NOT SURE?

Contact our customer service!

You can contact our customer service team any day of the week and they will be happy to answer your questions.

You can visit our customer service below.

GO TO CUSTOMER SERVICE
STILL NOT SURE?

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Men

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Women

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